The Download Order Process

Step 1 – Create ‘MY ACCOUNT’

You must be logged in to download files.

• Add item(s) to your ‘CART’
•  
  Update cart if necessary
•  
  Proceed to ‘CHECKOUT’
•  
  Review your billing / shipping details – the details come from your account
•  
  Check your purchase total
•  
  Enter your payment details (credit card or debit card)
•  
  READ the ‘Terms and Conditions’ and check the box to accept
•  
  PLACE ORDER

Immediately you will be redirected to: "Your cart is currently empty."
"Return to Shop"

Don’t be alarmed – You can download your file(s) using three different methods – the first is favorite

Step 2 -  To 'Download your files'

RETURN TO:  My Account

(A)    "Hello [ username] (not [username]? Sign out). 

From your account dashboard you can view your recent orders, manage your shipping and billing addresses and edit your password and account details.

• Dashboard
• Orders
• Addresses
• Account Details
• Logout

Please click the link "Orders" there you will see your order number, then a new window will open 

EXAMPLE:

Order Details

Order Again

Click on the "Download:" title 

(B)     You will receive a confirmation email with your order number: You can download from the email, ONLY if you did not download them from the first method

• The J.G. Bennett Foundation <jgbennettfoundation@verizon.net>
• The J.G. Bennett Foundation order from [DATE] is complete - download your files …
• you can download your files individually using the order # or by clicking the link:
  "Download [title]"

The download will appear in your browser downloads folder.

(C)    Go to your account and view your "Recent Orders"; click the order #, or "View" and download your files

The file will download and appear in your browser download folder.

Please be aware that we have placed a download limit on all files, (generally 2) a limit is also placed on the number of days the download is available: 3 Days. ‘Free’ files have no download limit, but you will need to place the order again to download the free file.

Please do check your email 'SPAM' folder, as sometimes email regarding your order may end up in the SPAM folder. 

IF all methods fail – please email the jgbennettfoundation@verizon.net and we will look into the issue and try to come to a resolution. We will try to respond as soon as we can – Hours are intermittent, but generally from 9 AM – to 6 PM Eastern Standard Time – most days.

*Please read Conditions and terms of use for The J.G. Bennett Foundation Website - 
All digital sales are considered final once you have downloaded the item(s): Mps file (audio) or .pdf ( portable document text file)